SHIPPING POLICY
Order Processing Time
Upon payment verification, orders are typically processed within 1-2 business days. Processing times may vary during holidays, promotions, and peak periods.
Shipping Procedures
We offer standard, expedited, and express shipping, alongside other shipping options. Shipping choices and associated costs are displayed during the checkout process.
Shipping Destinations
Currently, we ship to addresses within [list of countries/regions served]. International orders may be subject to customs duties, taxes, and fees upon delivery, for which the recipient is responsible.
Order Tracking
Upon shipment, you will receive an email confirmation along with a tracking number. You can monitor the progress of your order by entering the provided tracking number on the courier’s website.
Delivery Delays
steps2paradise cannot be held liable for shipping delays caused by uncontrollable events such as weather conditions, natural disasters, customs delays, and other unforeseen circumstances. We endeavor to notify customers promptly of any significant delays and work towards a satisfactory resolution.
Delivery Address Accuracy
It is the customer’s responsibility to ensure accurate shipping information during checkout. steps2paradise is not liable for misdirected or undelivered packages due to inaccurate shipping addresses provided by customers.
Partial Shipments
Orders containing multiple items may occasionally be shipped separately to expedite delivery or due to availability.
Shipping Charges
Shipping costs are calculated based on destination, item weight, and selected shipping method. Shipping charges are displayed before finalizing the purchase during checkout.
Contact Information
For any inquiries or concerns regarding our shipping policy, please contact our customer service team at info@steps2paradise.com
Thank you for choosing steps2paradise. We strive to provide a seamless shipping experience for our customers.